1. Following payment authorization and verification, you will receive an e-mail confirmation of your purchase*

*If you did not receive your email purchase confirmation, please check your spam folder and make sure to add Rannka to your address book – hello@rannka.com.

2. Processing, or the making of the product depends on the product itself. Rannka vegan leather rings take up to 5 days, custom made clothing up to 2 weeks, 3D jewellery up to 3 weeks, and hand painted jackets up to 4 weeks.

3. Each processing time is stated on the item’s product page.
This does not include weekends or holidays.

You are in charge of assuring that the product can be lawfully imported to the destination country. When ordering from Rannka.com, the recipient is the importer and must meet the terms with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees by the destination country. The beneficiary of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country.

Prior to July 1, 2021, no VAT fees were required for commercial goods valued up to 22 euros (approximately $26). Goods valued at 22 euros or less were able to be shipped into EU countries with no additional fees required for buyers.

After July 1, 2021, all goods imported to the EU valued at up to 150 euros (approximately $178) will be subject to VAT and items valued at more than 150 euros will be subject to VAT and duties. VAT rates are different for each EU country based on the service and type of product being delivered, with most VAT fees ranging around 20% of the total cost (sales price plus shipping).

We are working on getting an IOSS intermediary, but for now, all our sales will be DDU (Delivery Duty Unpaid). Please be advised that shipments could be stopped at the border for valuation checks that may result in delivery delays and/or additional VAT assessments.